* The guide below is for Joint Owner Administrator or Organisation Administrator to unlock accounts for users in portal. If you are System Owner with your account locked, please contact Boardfolio Support.



Users with multiple failed login attempts will be locked and see the following error:


Joint Owner Administrator or Organisation Administrator can unlock accounts in Menu > Organisation Settings > Manage Members > (...) on user card > Unlock Member. Once unlocked, the "Locked" label will change to "Active".